Cape Town loves its tourists, and does its best to take good care of them. Occasionally, though, things go wrong, and infuriation ensues.
You can get that infuriation off your chest toll-free: complain to the Office of the Consumer Proctetor, which will investigate and report back in 24 hours. You get a reference number in case they take a bit longer.
Like all hotlines, this one should be used with good judgment. If your waitress served cold milk with your coffee, instead of the warm milk that you ordered, don’t call the Consumer Protector. But if you’ve been fleeced by a tour company, or woken up to an overflowing toilet in your hotel room, by all means pick up that phone!
Note that for locals, the Consumer Protector’s response time is 3-5 days.
Subscribe
|
Print
|
Share             
|
dear sir/madam
SOUTH AFRICA- CAPE TOWN
We recently made a booking -2007 june- for a 3 room luxury apartment in cape town and
when we checked in on new year’s eve, found that the apartment was not ready
at all - rubbish, food and urine all over the apartment; dead plants; broken
windows; and mould in the kitchen.
Because of the appalling conditions of the apartment we had to find
alternative accommodation for New Year’s eve and New Year’s day. (the only
available rooms were at the Cullinen Hotel costing 2000 rand x 3)
we have photos to prove it. please go online to http://www.121loaderstreet.com
AND, if you need more info, i can even provide ther exchanges with the person concerned - mercure paizee. he even threatened to sue us!!!
the south african tourist agencies are aware of him, as are the advertising watchdogs and the consumer complaints tribunals.
it took the fella 5days to meet up with us AND to add insult to injury, we ended up forfeiting our 50% deposit and a threat of a lawsuit for not paying for the rest!!!! the bloody cheek!!!
South Africa’s tourist promotion board and the advertsing watchdogs, as well as, the consumer complaints people are aware of this.
dont fall into this same as the 6 of us fell into!!!!
PLEASE AVOID AT ALL COSTS!!!!
please log on to http://www.121loaderstreet.com
for enlightenment!!!!
paul, neil, leslie,rachel, chris, rita
I have tried all avenues and found your website today. I used a CPT based travel agency to book accom, flights, visas and taxes in 2005 to Dubai. The travel agency (0861Travel) failed to supply me with or apply for my visas. I was stranded at the Dubai airport for 16 hours and came home. the hotel in Dubai has refunded the travel agent R10,000.00 in Dec 2005. I have still not received my money. I even tried lawyers but the agent is not coming to the party. how do i get my refund…please help